Terms of service
Welcome to Florenco. By accessing or using our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before making a purchase.
1. General
These Terms & Conditions apply to all users of the Florenco website, including visitors, customers, and account holders.
By using our website or placing an order, you agree to comply with these terms.
Florenco reserves the right to update or modify these Terms & Conditions at any time without prior notice.
2. Products & Availability
All products displayed on our website are subject to availability.
We make every effort to display product colors, descriptions, and details as accurately as possible. However, slight variations may occur due to lighting, photography, or device display settings.
Florenco reserves the right to limit quantities, discontinue products, or modify product details without prior notice.
3. Orders & Payments
By placing an order, you confirm that all information provided is accurate and complete.
All prices are listed in the selected currency and are subject to change without prior notice.
Payments must be made in full at the time of checkout. Orders will only be processed once payment has been successfully received.
Florenco reserves the right to cancel or refuse any order at our discretion, including cases of suspected fraud or incorrect pricing.
4. Shipping & Delivery
Shipping fees, delivery times, and courier services vary depending on the destination.
Estimated delivery times are provided for reference only and are not guaranteed. Delays caused by customs clearance, courier operations, or force majeure events are beyond our control.
Florenco is not responsible for delays, lost packages, or additional fees caused by customs duties, taxes, or import regulations imposed by the destination country.
5. Returns & Exchanges
Returns and exchanges are subject to our Return & Exchange Policy.
Returns are only accepted if the issue is caused by our side and must be supported by a clear unboxing video and valid evidence.
Exchanges are allowed within the specified timeframe, with all shipping costs borne by the customer.
Florenco reserves the right to reject any return or exchange request that does not comply with our policy.
6. Refunds
Approved refunds will be processed to the original payment method used at checkout.
Refund processing times may vary depending on the payment provider and financial institution.
Shipping fees, customs duties, and taxes are non-refundable unless otherwise stated.
7. User Accounts
Customers are responsible for maintaining the confidentiality of their account information.
Florenco is not liable for any loss or damage arising from unauthorized use of customer accounts.
8. Intellectual Property
All content on this website, including images, text, videos, logos, designs, and trademarks, is the property of Florenco and may not be copied, reproduced, or used without prior written consent.
9. Limitation of Liability
Florenco shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Our maximum liability shall be limited to the amount paid for the purchased product.
10. Force Majeure
Florenco shall not be held responsible for failure or delay in performance due to events beyond our reasonable control, including but not limited to natural disasters, strikes, pandemics, government regulations, or logistics disruptions.
11. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with applicable international trade principles.
12. Contact Information
For any questions regarding these Terms & Conditions, please contact us via WhatsApp Admin or through our official customer support channels.