Shipping policy

Thank you for shopping with Florenco. Please review our shipping policy below for international orders.

1. Shipping Destinations

Florenco ships internationally to selected countries.

If your destination country is not available at checkout, please contact our customer service via WhatsApp Admin for assistance.

2. Order Processing Time

Orders are processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.

During peak periods, promotions, or special campaigns, processing times may be longer.

3. Shipping Methods & Delivery Time

Shipping methods, courier options, and estimated delivery times vary depending on the destination country.

Estimated delivery times provided at checkout are for reference only and may vary due to:

  • Customs clearance procedures

  • Courier operations

  • Public holidays

  • Weather conditions or force majeure events

Florenco is not responsible for delays beyond our control.

4. Shipping Fees

Shipping fees are calculated automatically at checkout based on:

  • Destination country

  • Package weight and dimensions

  • Selected shipping method

All shipping fees are non-refundable, except in cases where the issue is caused by our side.

5. Customs Duties & Taxes

International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are:

  • Determined by local customs authorities

  • The responsibility of the customer

  • Not included in the product price or shipping fee unless stated otherwise

Florenco is not responsible for customs delays or additional charges.

6. Tracking Information

Once your order has been shipped, a tracking number will be provided via email or WhatsApp.

Tracking updates are managed by the courier service and may take time to reflect in the system.

7. Failed Delivery & Incorrect Address

Customers are responsible for providing accurate and complete shipping information.

Florenco is not responsible for:

  • Delays or losses due to incorrect or incomplete addresses

  • Failed delivery attempts caused by the recipient’s unavailability

Any reshipping costs will be borne by the customer.

8. Lost or Damaged Packages

If your package arrives damaged or appears to be lost, please contact us immediately and provide:

  • A clear unboxing video

  • Photos of the package and item

We will assist in filing a claim with the courier when applicable. Resolution depends on the courier’s investigation and policy.

9. Shipping Restrictions

Certain items or destinations may be restricted due to courier or customs regulations.

Florenco reserves the right to cancel or modify shipments if delivery is not feasible.

10. Contact Us

For any questions regarding shipping, please contact us via WhatsApp Admin or through our official customer support channels.