Privacy policy

Last updated: October 2026

This Privacy Policy explains how FLORENCO ("Florenco", "we", "us") collects, uses and protects your personal data when you visit florenco.co or buy from us.

1. Who is responsible for your data

FLORENCO (CEO: Indriani Christine), Business Registration No. 7043801443, 9F 902-180, D&C Building, 103-3 Bansong-dong, Hwaseong-si, Gyeonggi-do 18455, Republic of Korea.
Privacy contact: florencoofficial@gmail.com

2. What we collect

Order and contact details: name, email, phone number, shipping and billing address
Order information: items purchased, order history, return and exchange requests
Payment information: processed securely by our payment providers. We do not store your full card details.
Device and usage data: IP address, browser type, pages viewed and cookies
Messages you send us: through WhatsApp, email or our feedback form

3. How we use your data

To process, ship and support your orders, returns and exchanges
To reply to your questions and requests
To send marketing emails or messages, only if you have agreed to receive them. You can unsubscribe at any time.
To improve our website and measure our advertising, including through tools such as Meta Pixel and Shopify analytics
To prevent fraud and meet our legal obligations

4. Who we share data with

We share only the data needed with: Shopify (our store platform), payment providers, couriers and logistics partners, and advertising and analytics providers. We do not sell your personal data.

5. International transfers

Because we sell internationally, your data may be processed in countries other than your own, including the Republic of Korea, Indonesia and the countries where our service providers operate. We take reasonable steps to make sure your data stays protected.

6. How long we keep your data

We keep order records for as long as required for accounting, tax and legal purposes. Other data is kept only as long as needed for the purposes above.

7. Your rights

Depending on where you live, including under Singapore's Personal Data Protection Act (PDPA), Malaysia's Personal Data Protection Act and Korea's Personal Information Protection Act, you may have the right to access, correct or delete your personal data, and to withdraw consent to marketing. To make a request, email florencoofficial@gmail.com. We will respond within 30 days.

You can also opt out of data sharing for targeted advertising on our Data Sharing Opt-Out page.

8. Cookies

We use cookies to keep your cart working, remember your preferences and measure how our website and ads perform. You can control cookies through your browser settings.

9. Security

We use reasonable technical and organisational measures to protect your data. No online service is completely secure, so please keep your account password private.