Privacy policy
Privacy Policy
At Florenco, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.
1. Information We Collect
When you visit our website or place an order, we may collect the following information:
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Personal details (name, email address, phone number, shipping and billing address)
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Payment information (processed securely by third-party payment providers)
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Order history and transaction details
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Account information (if you create an account)
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Communication records (emails, WhatsApp messages, customer service inquiries)
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Technical data such as IP address, browser type, device information, and cookies
2. How We Use Your Information
We use your information to:
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Process and fulfill your orders
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Communicate order updates, shipping information, and customer support responses
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Process returns, exchanges, and refunds
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Improve our website, products, and customer experience
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Prevent fraud and unauthorized transactions
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Comply with legal and regulatory requirements
3. Sharing Your Information
We do not sell or trade your personal information.
Your data may only be shared with trusted third parties when necessary, such as:
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Payment gateways and financial institutions
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Shipping and logistics partners
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Website hosting and e-commerce service providers
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Legal or regulatory authorities if required by law
All third parties are required to handle your data securely and confidentially.
4. Payment Security
All payments are processed through secure, encrypted third-party payment providers.
Florenco does not store or have access to your full payment details, including credit card numbers.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
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Enhance website functionality
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Analyze website traffic and user behavior
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Improve our marketing and advertising efforts
You may disable cookies through your browser settings, though some website features may not function properly.
6. Data Retention
We retain your personal information only as long as necessary to:
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Fulfill the purposes outlined in this policy
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Meet legal, accounting, or reporting obligations
7. Your Rights
Depending on your location, you may have the right to:
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Access your personal data
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Request correction or deletion of your data
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Withdraw consent for marketing communications
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Request information on how your data is used
You may contact us at any time to exercise these rights.
8. International Data Transfers
As we operate internationally, your information may be transferred and processed outside your country of residence.
We ensure that appropriate safeguards are in place to protect your data.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Any updates will be posted on this page with immediate effect.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us via WhatsApp Admin or through our official customer support channels.