Shipping policy

Last updated: October 2026

1. Where we ship

Florenco ships internationally, including to Singapore, Malaysia, Australia and the United States. If your country is not available at checkout, please contact us on WhatsApp at +82 10-5071-1071 and we will check whether we can deliver to you.

2. Free shipping

  • Singapore and Malaysia: free shipping on all orders, no minimum spend.
  • Australia and the United States: free shipping on orders of USD 100 or more.
  • For other destinations, shipping fees are calculated at checkout based on destination, weight and delivery method.

3. Order processing

Orders are processed within 1–3 business days after payment is confirmed, excluding weekends and public holidays. During sales, launches and peak seasons, processing may take a little longer. We will let you know if there is a delay.

4. Delivery time

Delivery time depends on your country and the courier. The estimated delivery time is shown at checkout. Estimates are for reference only and may be affected by customs clearance, weather or courier delays.

5. Tracking

Once your order ships, we will send you a tracking number by email or WhatsApp. Some courier systems take 1–2 days to show the first update.

6. Duties and taxes

Prices and shipping fees do not include import duties, taxes or customs fees charged by your country. Any such charges are the responsibility of the customer and are collected by the courier or your local customs authority. Free shipping covers the shipping fee only, not duties or taxes.

7. Address accuracy and failed delivery

Please make sure your shipping address and phone number are complete and correct. If a parcel is returned because of an incorrect address or failed delivery attempts, the customer will be responsible for the cost of reshipping.

8. Lost or damaged parcels

If your parcel arrives damaged, please contact us within 7 days of delivery with an unboxing video and photos of the parcel and item. If your parcel has not arrived within 30 days of shipping, please contact us and we will investigate with the courier and help you file a claim.

9. Contact

WhatsApp: +82 10-5071-1071
Email: florencoofficial@gmail.com
Customer service hours: Monday–Friday 10:00–17:00, Saturday 10:00–12:00 (Korea Standard Time, GMT+9). Closed on Sundays and public holidays.