Shipping Policy

At Florenco, we are committed to delivering your order safely and efficiently, wherever you are in the world.

All orders are shipped via one of our trusted logistics partners :

  • RAYSPEED
  • LION EXPRESS
  • EMS Korea

The courier used will depend on your destination country to ensure the most reliable and efficient delivery service.

Shipping to the United States

Due to recent U.S. import regulations and to help minimize potential taxes and customs duties for our customer, we apply a special fulfillment method.

Our team will:

  1. Carefully prepare and consolidate your order.
  2. Handcarry the shipment to the United States.
  3. Arrange domestic delivery within the U.S. via UPS.

This method allows us to:

  • Reduce the risk of unexpected customs charges on customers
  • Minimize delays at customs clearance
  • Provide smoother domestic delivery once inside the U.S.

Please note:

  • Delivery timelines may vary depending on consolidation schedules. (usually takes 7 days to arrive US)
  • Tracking information will be provided once your order enters the domestic shipping stage in the United States.

Order Processing Time

  • Orders are processed within 1  business days after payment confirmation.
  • During peak periods or promotional campaigns, processing times may be slightly extended.

Customs & Duties

For orders with larger quantities, our team may assist in splitting the shipment into multiple parcels to help minimize the risk of customs charges whenever possible.

However, please note:

  • Customs policies vary by country and are beyond our control.

  • In rare cases where duties or taxes are still imposed after shipment splitting, Florenco is not responsible for covering these charges.

  • Any applicable customs fees, import taxes, or local government charges must be borne by the customer.

We always aim to support our customers and reduce unnecessary costs, but final customs decisions are determined by local authorities.

 

Delivery Disclaimer

Florenco is not responsible for:

  • Incorrect shipping addresses provided by customers
  • Delays caused by courier services
  • Force majeure events (natural disasters, customs inspections, regulatory changes, etc.)

If you experience any delivery issues, please contact our customer support team and we will assist you promptly.