Return & Exchange Policy

Return & Exchange Policy (International Orders)

We hope you love your Florenco pieces. Each item is carefully inspected before shipment. However, if there is an issue, please review our policy below.

 

RETURNS

Returns are only accepted if the issue is caused by our side, such as:

  • Wrong item sent

  • Defective or damaged item (not caused by shipping mishandling)

To be eligible for a return:

  • A clear unboxing video (from opening the package until the item is fully shown) is mandatory

  • Item must be unused, unwashed, unaltered, and in original condition

  • All hangtags must still be attached

  • Return request must be made within 5 days of receiving the item

  • Concrete and verifiable evidence must be provided

If approved, the refund will be processed to the original payment method used by the customer.

 

EXCHANGES

Exchanges are allowed under the following conditions:

  • Exchange request must be made within 5 days of receiving the item

  • Item must be unused, unwashed, unaltered, and in original condition

  • All hangtags must still be attached

  • Customer is responsible for all shipping costs (return & reshipment)

 

How to Request a Return or Exchange

Customers may submit a request through:

  • Customer Account Page, or

  • WhatsApp Admin 

Our team will review your request and respond within a reasonable timeframe.